REFUND AND CANCELLATION POLICY
Last updated: October 4, 2026
This Refund and Cancellation Policy applies to services provided by DOUBICONSULT LLC (“DOUBICONSULT,” “we,” “us” or “our”), including SEO, PPC, social media marketing, website design and website development.
1. HOW TO REQUEST A REFUND OR CANCELLATION
To request a cancellation or refund, email contact@doubicounsulting.us. Include your name, the email address used for the purchase, your invoice or payment reference, and the reason for your request.
We will review your request against the service provided, the work completed, any written proposal or service agreement, and applicable law.
2. PROJECT-BASED SERVICES
If you cancel before work on your project has started, we will refund the amount you paid for that project.
If work has started, you will be charged for the work already completed and for any third-party costs that cannot be recovered. We will refund any remaining prepaid amount for services that have not been provided, subject to the applicable proposal or service agreement and applicable law.
If we are unable to provide a service you paid for, we will refund the prepaid amount for the part of the service we cannot provide.
3. RECURRING SERVICES
You may request cancellation of a recurring service by emailing us before the next billing date. Cancellation will stop future billing once it has been processed.
If a billing period has already started, the fee for work or services already provided during that period is not refundable. Any prepaid amount for services that have not been provided may be refunded, subject to your service agreement and applicable law.
4. DUPLICATE PAYMENTS
If you believe you were charged more than once for the same service, contact us with the payment references. We will review the charges and refund any confirmed duplicate payment.
5. ADVERTISING SPEND AND THIRD-PARTY COSTS
Advertising spend and other charges paid to advertising platforms or third-party providers are subject to those providers’ terms and refund rules. We cannot refund amounts that have already been spent or paid to those providers.
6. HOW REFUNDS ARE ISSUED
Approved refunds will be sent to the original payment method where supported by the payment provider. If Stripe processed your payment, we will submit the refund through Stripe.
After we submit a refund, it may take approximately 5 to 10 business days to appear in your account, depending on your bank or payment provider. If it has not appeared after 10 business days, contact your bank or payment provider.
7. PAYMENT QUESTIONS AND DISPUTES
If you have a question about a payment or refund, please contact us so we can review it:
DOUBICONSULT LLC
Email: contact@doubicounsulting.us
Phone: +1 505 441 5855
Address: 444 Alaska Avenue, Suite #bbe397, Torrance, CA 90503, USA
Contacting us does not limit any rights you may have under applicable law or your bank or payment provider’s dispute process. Stripe processes payments and refunds; DOUBICONSULT LLC handles requests about its services and refund decisions.
8. APPLICABLE LAW
Nothing in this Policy limits any rights that cannot legally be excluded under applicable law.
